Refund policy

Delivery

We offer £4.99 delivery on all UK orders.

Additional delivery costs may apply for larger items and will vary depending on size and weight.

Orders are processed within 1–3 working days
Estimated delivery time is 5–10 working days
Delivery times may vary for larger furniture items
Tracking details will be provided once your order has been dispatched

Please note: orders may arrive in separate parcels depending on the item.

 

Returns

If you are not completely satisfied with your purchase, you may return it within 14 days of delivery.

Items must be unused and in original condition
To request a return, contact us at support@mycozyhome.co.uk
Return shipping costs may apply unless the item is faulty or damaged
Refunds will be issued once the returned item has been received and inspected.

 

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.